XE88 Terms & Conditions – Malaysia Online Casino Platform Terms of Use

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "Member") and XE88 ("Platform", "We", or "XE88") governing your use of the xe88 online casino platform, accessible via the xe88 website and mobile web application. These Terms govern all aspects of your relationship with xe88, including account registration, deposits, withdrawals, participation in games and promotions, and all other interactions with the platform.

By taking any of the following actions, you are deemed to have fully accepted these Terms: (a) registering an xe88 account, (b) making your first deposit, (c) clicking the "Agree" or "Register" button during the registration process, or (d) simply using any feature on the xe88 platform. This acceptance is final and cannot be withdrawn once you have begun using the platform.

These terms are to be read together with Privacy Policy xe88 and Responsible Gaming Policy xe88, both of which form part of the overall agreement between you and xe88. In the event of any conflict between these documents, these Terms & Conditions shall take precedence unless expressly stated otherwise in the relevant document.

2.1 Age & Eligibility Requirements

Xe88 services are restricted to individuals aged 21 and above. Anyone under 21 is strictly prohibited from registering, accessing, or using the xe88 platform in any capacity. XE88 reserves the right to request age verification documents at any time and may suspend or close any member's account found to be underage, with all balances forfeited.

In addition to the age requirement, players must also meet the following conditions to be eligible to register and use xe88:

• Hold an active and valid Malaysian phone number
• Have an active and accessible email address
• Residing in or accessing the platform from a jurisdiction that permits participation in online casino activities
• Not currently on xe88's active self-exclusion list or any related gambling exclusion programme
• Acting in a personal capacity and not as an agent or proxy for any other party

2.2 One Account Policy

Each individual is permitted to hold only one (1) active account at xe88 at any given time. Attempting to open a second account — whether using the same or different name, phone number, email address, IC number, or bank details — is a serious violation of these Terms. Upon detection of such a violation, xe88 reserves the right to:

• Immediately close all accounts associated with that individual
• Forfeit all credit and bonus balances across all associated accounts
• Cancelling all withdrawals that are currently being processed
• Blacklisting the individual from registering a new account on xe88 in the future

2.3 Registration Information

You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. Submitting false or misleading information during registration constitutes a breach of these Terms and may result in account closure without compensation. You are required to update your account information whenever changes occur, particularly your phone number, email address, and bank account details used for withdrawals.

3.1 Accepted Deposit Methods

XE88 only accepts deposits via legitimate and recognised Malaysian payment methods. Currently accepted methods are:

• DuitNow QR & DuitNow Transfer – The fastest method, processed instantly in most cases
• Touch 'n Go eWallet (TNG) – Processed within seconds
• GrabPay – Available for Grab Malaysia app users
• Boost – Accepted for fast mobile deposits
• ShopeePay – Ideal for users within the Shopee ecosystem
• FPX Internet Banking – Includes Maybank2u, CIMB Clicks, Hong Leong Connect, and other major local banks

The minimum deposit is RM 10 for all methods. There is no maximum deposit limit; however, transactions exceeding a certain amount may require additional identity verification as a fraud prevention measure.

3.2 Withdrawal Policy

Withdrawals may only be made to a bank account or e-wallet registered in the same name as the xe88 account. XE88 does not permit withdrawals to third-party accounts under any circumstances — this is a non-negotiable anti-money laundering (AML) policy.

Withdrawal limits and processing times by membership tier are as follows:

• Regular / Bronze Member: Daily limit RM 5,000, processing time 15–30 minutes
• Silver Member: Daily limit RM 10,000, processing time 15–30 minutes
• Gold Member: Daily limit RM 25,000, processing time 15–30 minutes
• Platinum Member: Daily limit RM 80,000, express processing time 10 minutes
• Diamond Members: No daily limit, express processing within 5 minutes

3.3 Withdrawal of Bonus Winnings

Winnings earned using bonus credits are subject to the wagering requirements stated in the relevant promotional offer. The required wagering amount must be met in full before any bonus winnings can be withdrawn. Outstanding wagering progress is displayed under the "Active Bonuses" section of your account. Real cash (non-bonus) funds can always be withdrawn at any time with no wagering requirements, unless stated otherwise.

4.1 General Bonus Terms

All xe88 bonuses and promotions are offered at xe88's sole discretion and may be withdrawn or modified at any time with reasonable notice. Each bonus offer has specific terms and a validity period as stated in the relevant promotion's terms. The general terms that apply to all xe88 bonuses are:

• Each promotional bonus may only be claimed once per player, per household, per device, and per IP address
• Bonuses are non-transferable between accounts and carry no cash value until wagering requirements have been met
• XE88 reserves the right to void any bonus or winnings derived from a bonus if there is evidence of abuse, fraud, or exploitation of system vulnerabilities
• Players must make a deposit using their own legitimate funds before claiming any deposit bonus
• In the event of any discrepancy between the Bahasa Melayu and English versions of promotion terms, the English version shall take precedence

4.2 VIP Rewards Programme

Members who meet the monthly wagering requirements are eligible to enrol in the xe88 VIP Rewards Programme. Participation in the VIP programme is subject to specific VIP terms available on the VIP Rewards. In short, your VIP tier is determined by your total valid wagers within the current calendar month, with rewards including weekly cashback ranging from 5% (Bronze) to 30% (Diamond).

XE88 reserves the right to modify the structure, terms, and rewards of the VIP programme at any time, with at least 7 days' notice given to affected VIP members. Favourable changes that benefit players may be implemented immediately without prior notice.

4.3 Festive & Holiday Bonuses

XE88 regularly launches special promotions in conjunction with Malaysian festive occasions such as Hari Raya Aidilfitri, Hari Raya Aidiladha, Chinese New Year, and Malaysia Day. These festive promotions have specific terms and validity periods as stated in the relevant promotion's terms and may not be combined with other promotions unless expressly stated otherwise.

5.1 Game Fairness

All games on xe88 use Random Number Generator (RNG) technology that has been independently audited by international certification bodies with no affiliation to xe88. These audits confirm that every game outcome is truly random and cannot be predicted, manipulated, or altered by any party — whether a player, xe88, or any third party. The Return to Player (RTP) percentage for each game is disclosed on that game's information page.

5.2 Prohibited Conduct

The following actions are strictly prohibited on the xe88 platform and may result in immediate account suspension or closure:

• Using automation software, bots, or any tool that could provide an unfair advantage in games
• Exploiting any bugs, errors, or system vulnerabilities in the games or platform
• Any form of fraud, collusion with other players, or attempts to manipulate game outcomes
• Money laundering or using the xe88 platform for any unlawful financial activity
• Sharing your account with another individual or allowing a third party to use your account
• Using a credit or debit card that does not belong to you to make a deposit

5.3 Technical Errors

In the event of a technical error, system outage, or connectivity issue during a game session, xe88 will endeavour to restore the session to the last recorded state in our system. However, xe88 shall not be held liable for any losses arising from a player's internet disruption, device issues, or external factors beyond xe88's control. Winnings resulting from an obvious xe88 technical error — such as incorrect reward displays caused by a system fault — shall not be considered valid and will not be paid out.

You are fully responsible for keeping your xe88 account username and password secure. XE88 recommends that you:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Enabling two-factor authentication (2FA) in your account security settings
• Do not share your login credentials with anyone, including family members
• Log out of your account when using a shared device
• Report any suspicious account activity to the xe88 support team immediately

XE88 will never ask for your password via email, SMS, or phone under any circumstances. If you receive such a request, please disregard it and report it to the xe88 security team immediately. All official xe88 communications will originate exclusively from the @xe88.express domain.

XE88 takes responsible gaming very seriously. Our platform provides a range of tools that players can activate independently to ensure their gaming activity stays in check and does not become a problem. Available tools include:

• Deposit Limit – Set daily, weekly, or monthly deposit limits
• Loss Limit – Cap the maximum amount you can lose within a specified period
• Session Time Limit – Set a maximum duration for each continuous play session
• Temporary Suspension – Suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion – Exclude yourself from the platform for 6 months, 1 year, or permanently
• Game History Review – View your full history of bets, deposits, and withdrawals

XE88 also conducts active monitoring to identify gameplay patterns that may indicate signs of addiction or financial distress. When such signs are detected, our team will proactively reach out to the player concerned to offer assistance and information on available support resources.

If you feel that your gambling activity is becoming a problem, please reach out to the xe88 support team or visit the Responsible Gaming us for more information and professional support resources available in Malaysia.

XE88 reserves the right to suspend, restrict, or close any account at any time for the following reasons (which are not limited to):

• Violation of any part of these Terms & Conditions
• Confirmation that a member is under 21 years of age
• Evidence of fraud, collusion, or unlawful conduct
• Failure to meet identity verification requirements within the stipulated timeframe
• Requests from the relevant authorities
• Where xe88 deems such action necessary to protect the integrity of the platform or the interests of other players

Where an account is closed due to a breach of terms, all remaining balances in that account may be forfeited depending on the severity of the breach. Accounts closed at the player's own request — and not as a result of any breach — will have all valid cash balances returned upon completion of the verification process.

Players who wish to close their own account may do so by contacting the xe88 support team via email at support@xe88.express, stating the reason for closure. Account closure requests will be processed within 3–5 business days.

The xe88 platform is provided "as is" and "as available". While xe88 makes every effort to ensure the platform runs smoothly, xe88 does not guarantee that the platform will be continuously available without interruption, free from errors or viruses, or that all information displayed will be accurate at all times.

To the extent permitted by law, xe88 shall not be liable for:

• Any financial losses incurred by a player as a result of gaming activity on the platform
• Service disruptions caused by factors beyond xe88's control, such as internet infrastructure issues, natural disasters, or actions by the authorities
• Losses arising from security negligence on the player's own part
• Any financial or personal decisions made by a player based on information found on the xe88 platform

Under any circumstances, xe88's maximum liability to any player shall not exceed the total net deposits made by that player in the 30 days preceding the date the claim arises.

XE88 reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. When material amendments are made, xe88 will notify registered members through the following channels:

• Pop-up notification within the platform upon next login
• Email sent to the registered email address on the account
• Announcement on the xe88 homepage for a period of no less than 7 days

Amendments that do not involve material changes to player rights (such as spelling corrections, language clarifications, or the addition of general information) may be implemented without prior notice. Continued use of the xe88 platform after an amendment notice has been issued will be considered acceptance of the updated terms. If you do not agree with any changes made, please contact xe88 support to close your account before the amendment's effective date.

The current version of these Terms & Conditions, along with the date of the last update, is always available on this page for your reference. You are encouraged to check this page periodically, especially before taking up any new promotional offer or making a significant financial transaction.